We are working on a new way to communicate with you! This summer we will be rolling out a couple of new services. Daupler Response Management will give us a whole new way to respond to water outages and emergencies.
Daupler Notify will give us a much more efficient and target approach to notifications.
Please read the press releases below and visit www.daupler.com for more details.
WELLBORN SUD IS IMPLEMENTING A NEW PLATFORM TO IMPROVE RESPONSES TO SERVICE REQUESTS AND EMERGENCIES AND TO STREAMLINE COMMUNICATIONS WITH CUSTOMERS.
Wellborn SUD is partnering with Daupler to implement its industry-leading response management system over the coming weeks.
<WELLBORN, TX> – WSUD has announced their intent to partner with Daupler, which provides response management solutions to cities and utilities across the country, to improve responses to service requests and emergencies and to streamline communications with customers. Response management technology makes it easier for crews to respond to service requests and emergencies while keeping citizens updated.
Wellborn SUD’s partnership with Daupler will allow them to simplify the dispatch process, automating steps and documentation where possible. It will also centralize their data and connect siloed systems. This will allow Wellborn SUD to access information quickly and have an accurate and complete understanding of work performed in the field.
Citizens can expect their after-hours calls to be answered quickly and handled by a professional, public works trained call taker. Citizens can also opt to receive a link where they can upload photos and add additional details to their request. In the event of a larger emergency, such as a water main break, citizens can stay informed on the restoration of their service.
Once implemented, Wellborn SUD customers can expect to see a decrease in response times, improved communication, and better tracking. On average, entities that implement Daupler reduce response times by half and overtime hours by almost 40%.
“The ability to upload photos, leave comments, and track the progress of repairs in real time will be a gamechanger for many customers” said Campbell Young, General Manager, who is spearheading the implementation of Daupler RMS. “Add to that the ease with which we will be able to keep track of previous repairs and cleanups (which we haven’t always been great at in the past), it’s going to feel like a whole new Wellborn SUD!”
Wellborn SUD plans to launch the Daupler system in Summer of 2025. For more information about Daupler’s solutions, visit daupler.com.
About Daupler
Daupler provides response management software for utilities and public works. We help cities and utilities coordinate and document response efforts while reducing workload and collecting accurate data and insight into response operations. We work with organizations of all sizes – from small water districts to large municipalities— to take the pain out of response processes, provide operational insight, and streamline customer communications.
WELLBORN SUD IS OFFERING A NEW WAY FOR CUSTOMERS TO RECEIVE MAINTENANCE OR EMERGENCY NOTIFICATIONS
Wellborn SUD is partnering with Daupler to implement its industry-leading notification system over the coming weeks.
<WELLBORN, TX> – As part of our ongoing efforts to improve service to our community, Wellborn SUD is offering a new way for customers to receive information about maintenance projects and emergencies. With Daupler’s next generation notification services, you can sign up for notifications on situations like planned maintenance, water outages, boil-water advisories, and public health emergencies.
Wellborn SUD’s new notification service does not require the download of an app. It also includes two-way texting capabilities, so customers can respond with additional information if needed.
To sign up for our new notification service, visit Daupler Notify WSUD Sign-up. Registration is easy and takes less than two minutes.
“This system will give us the ability to send notifications to specific groups of customers based on location” said Campbell Young, General Manager on the new messaging system. “Once implemented, only those customers affected by an event will be contacted, rather than blasting the whole system with every alert”
For more information about Daupler’s solutions, visit daupler.com.
About Daupler
Daupler provides response management software for utilities and public works. We help cities and utilities coordinate and document response efforts while reducing workload and collecting accurate data and insight into response operations. We work with organizations of all sizes – from small water districts to large municipalities— to take the pain out of response processes, provide operational insight, and streamline customer communications.
Visit www.daupler.com for more details.
